The healthcare managers or administrators can be called the nervous system of a healthcare facility. He plans, coordinates and directs the medical and health services within the facility. He might be a generalist managing an entire facility ensuring operations of all aspects. Alternately he might be a specialist managing a specific department, or clinical area. A health care management professional is expected to be abreast with changes in healthcare legislation, regulations as also changing technology. People management is a critical role whether that is of internal customers like the care providers managing their aspirations, or patients who visit the facility seeking succor from discomfort and ailments.
Role of Healthcare Management Professional
The role of a healthcare manager is to propagate Positive Practice Environment, while ensuring budgetary compliance as also statutory and internal service and quality standards so as to achieve profit goals and customer satisfaction. Some of his functions include:
- Quality standards: Maintenance of quality standards of deliver of care is a primary KRA of a health care manager
- Compliance: a key role lies in ensuring compliance to statutory and legislative norms that are existing and periodically introduced or enacted by relevant bodies governing the practice of the facility
- Supervision: health care managers have supervisory functions in ensuring work schedules, liaising between departments, and managing the various support departments.
- Representation and communication: the manager is required to represent in investor bodies or other statutory bodies. Communication as a spokesperson internally or externally is also a function.
Specializations in functions
Depending on the size of the facility, specializations of functions are devised and some of the titles encountered are:
- Nursing home administrators: these are licensed professionals managing staff, admissions finances and patient care in a nursing home.
- Clinical manager: they oversee specific departments setting and implementing goals policies and procedures within their specific departments.
- Health information managers: they are custodian of records, keeping abreast to changes in IT, and compliance, and ensuring proper database management and access to competent authority.