Duties And Relevance Of A Healthcare Management Professional

With increased stress and pollution levels in our lives, health issues are becoming more common, making visits to the hospital a necessity. With big money involved in healthcare today, hospitals are increasingly working ways and means to make the visit to a health care facility comfortable. This ensures a good word of mouth and of course repeat and referral business. Health care managers and administrators play a key role in ensuring this.

Administrative responsibilities of healthcare manager

The healthcare manager is the business brains of a medical practice who liaises between all functions in the facility to ensure smooth operation. This makes life comfortable for patient and medical practitioner alike. The health care manager is critical in determining the strategy of function of the facility and implementing it. He is responsible for ensuring coordination between the various functions of the facility as also managing the staff both medical and non medical. Representation in various statutory bodies, as also appearing as the face of the facility may be some of his other roles.

The key responsibilities

A health care manager wears many hats in a health care facility. Some of the key responsibilities he fulfils are:

  • Strategy: a healthcare facility is essentially created to meet the needs of a community. At the same time as means of livelihood and often as a business venture, has to take care of the needs of the associated stake holders, whether medical practitioner, non medical support staff or investors. The health care manager’s primary role is to ensuring a vision to marry the requirements of all stakeholders, and its successful implementation.
  • Representation: the health care manager works as a liaison between various functions within the facility and also without. Representation, arbitration and corroboration in various bodies internal and external including statutory is also an important role of the health care management professional.
  • Staffing: one of the key roles of a health care management professional is in staffing. This includes the budgeting and compliance to budget of staffing requirement, whether that be of doctors, medical support, administrative support including maintenance, housekeeping billing etc. performance benchmarks and the appraisal of staff basis the same and appropriate rewarding mechanism may also be his duty.

The man Friday

The healthcare management professional is essentially a man Friday in a health care facility ensuring that doctors, patients and other staff are comfortable visiting and working in the facility. Optimal performance basis his available resource, as also good repeat and referral business generation through customer satisfaction is one of his primary responsibilities and thus makes him critical in a health care facility.

Work Environment Of A Healthcare Management Professional And Typical Challenges

A health care manager is an essential cog in the machinery that makes the health care facility function smoothly. A health care facility essentially functions to ease the sufferings of afflicted and hence is an extremely critical and high pressure work environments in a community. A health care manager typically needs to ensure maximum comfort to a patient who is anyways coming to the facility on account of a discomfort, at the same time ensure an environment conducive for optimal performance for the care providers. All this, while maintaining budgets and compliances standards which could be internal or statutory.

Work profile of the professional

Essentially a health care manager has an office job which ideally doesn’t need him to have day to day patient interaction. However, depending on his grade or function in the setup he might have to interact with a patient on:

  • Billing
  • Insurance
  • Customer service and feedback
  • Compliance

As the facilities that a health care manager works in usually works on a 24×7 schedule, the hours of work are long and often erratic dependent on contingencies and exigencies. It is thus a critical role that a manager dons in ensuring the proper performance of a facility towards providing care to the members of the community, while ensuring its objectives based on profit as a business venture or nonprofit as a community service.

Challenges and satisfaction

The essential challenge that a health care manager faces is twofold. A patient anyways visits the health care facility on account of a discomfort, and hence he has to ensure an environment which will otherwise give him comfort and help him cope with his healing. On the other hand he also needs to ensure an environment to the care providers to ensure their best performance, which might include managing their aspirations monetary or otherwise, but also in terms of the environment which allows them to relax and deliver. Some of these managers participate in the devising of healthcare strategy which affects the community as a whole. Thus the smiles of comfort of a cured patient as also the sense of achievement of a care provider are the rewards for this phantom hero who no one sees.

Remuneration/Salary Of A Healthcare Management Professional And Satisfaction

 Behind every smiling face that leaves a health care facility are the services of a breed of professionals who do not affect them directly, but indirectly make their stay comfortable and their recovery speedy. A health care manager is essential to the facility in shaping its policy and implementing it, depending on his management grade, so as to ensure a positive practice environment for the care providers, which translates into comfortable patients. Monetary remuneration is critical to these professionals, but it is the happy smiles of a patient leaving the facility bereft of his ailment, that really rewards these silent angels.

Job opportunities in the sector

Figures from the US labor department reveal that healthcare managers and administrators held more than 315000 jobs in the year 2012. The roles vary from middle management to CEO. They bridge the public and private enterprises, with some being employed in bodies that help shape policies of healthcare for the greater community.  It is also revealed by the US labor department that the expected increase in job opportunities in this field between the years 2012 through 2022 is a whopping 23%. This translates to an increase of job numbers by about 73000 in this period and is in fact way more than most professions.

The paycheck of a qualified professional

The size of a health care manager is dependent on various factors. The size of the facility as also his grade in the organization both play a role in deciding the remuneration he takes home. The median annual wage of healthcare managers in May 2012, as per the US bureau of labor statistics, stands at $ 88,580. Therefore the bottom 10% earned at less than $53940, while the top 10% took home more than $150, 560. As mentioned the size of the facility also plays a role in the remuneration. Thus a facility with 6 or less number of physicians would accord a median compensation of $ 87, 862, while those having between 7 to 25 physicians would offer at $126, 478, and bigger facilities employing more than 25 physicians could compensate at $148, 604.

What Do The Healthcare Managers Do In A Facility

The healthcare managers or administrators can be called the nervous system of a healthcare facility. He plans, coordinates and directs the medical and health services within the facility. He might be a generalist managing an entire facility ensuring operations of all aspects. Alternately he might be a specialist managing a specific department, or clinical area. A health care management professional is expected to be abreast with changes in healthcare legislation, regulations as also changing technology. People management is a critical role whether that is of internal customers like the care providers managing their aspirations, or patients who visit the facility seeking succor from discomfort and ailments.

Role of Healthcare Management Professional

The role of a healthcare manager is to propagate Positive Practice Environment, while ensuring budgetary compliance as also statutory and internal service and quality standards so as to achieve profit goals and customer satisfaction. Some of his functions include:

  • Quality standards: Maintenance of quality standards of deliver of care is a primary KRA of a health care manager
  • Compliance: a key role lies in ensuring compliance to statutory and legislative norms that are existing and periodically introduced or enacted by relevant bodies governing the practice of the facility
  • Supervision: health care managers have supervisory functions in ensuring work schedules, liaising between departments, and managing the various support departments.
  • Representation and communication: the manager is required to represent in investor bodies or other statutory bodies. Communication as a spokesperson internally or externally is also a function.

Specializations in functions

Depending on the size of the facility, specializations of functions are devised and some of the titles encountered are:

  • Nursing home administrators: these are licensed professionals managing staff, admissions finances and patient care in a nursing home.
  • Clinical manager: they oversee specific departments setting and implementing goals policies and procedures within their specific departments.
  • Health information managers: they are custodian of records, keeping abreast to changes in IT, and compliance, and ensuring proper database management and access to competent authority.

Academic Requirements And Qualifications To Become A Healthcare Manager


Quick Facts: Medical and Health Services Managers
2015 Median Salary $94,500 per year

$45.43 per hour

Experience Less than 5 years
Typical Entry-Level EducationWork  Bachelor’s degree
On-the-job Training None
No. of Jobs in the Year 2014 333,000
Job Outlook, 2014-24 17% (Much faster than average)
Change in the Employment, 2014-24 56,300

Healthcare management is a specialization within general management focused on managing a healthcare facility or around providing healthcare. Specialized courses are available at various level whether that be baccalaureate, masters’ or doctoral. Various sites may be checked out to ascertain the best possible degree that would suit as also the school offering it. An on the job training along with a basic degree is essential and crucial to understand the nuances of the profession.

Educational requirement in the career

Typically a minimum of a general bachelor’s degree is required for entering this profession. However specialized degrees may be studied for on health services, public health, long term care administration, or simple business administration. Courses typically cover hospital organization and management, budgeting and accounting, strategic planning, law and ethics, health information systems and management, economics and staffing. They usually are of 2 to3 years and include a year of supervised administrative experience or internship. It may be noted that graduate programs irrespective of the undergraduate course do suffice. They vary from business to biology, sociology, policy etc. coursework in economics and statistics is of course helpful.

Qualities for a healthcare manager

A prospective healthcare manager is expected to hone the following skill sets to be successful in his profession

  • Analytics: understanding and compliance to changing regulations is a necessity for a manager. The ability to understand new regulations and analyze the repercussions and ideate effective compliance is crucial for his success
  • Communication: effective communication to various stake holders internal and external is the foundation of this job.
  • Eye for detail: they have to pay attention to detail especially when they have to devise out schedules and billing systems, which are comprehensive yet flexible
  • Interpersonal skills: the manager essentially has to liaise between various stake holders and this skill which enables him to take people along in a decision making and implementation process is critical to his armory
  • Problem solving: the jobs are high pressure situations which often require out of the box and lateral thinking. Thus a thought process which supports creative thinking goes a long way towards success.
  • Technical skills: keeping abreast with advances in healthcare technology is absolutely essential.
  • Pressure management. An administrator essentially handles a facility which might be functioning round the clock, thus the ability to manage a pressure situation calmly including emergencies is essential to the success of a healthcare manager.

Licensing requirements for professionals

All states require that nursing care administrators be licensed professionals. These professionals usually follow up a minimum of a graduate degree by clearing of a licensing agreement and then a further follow up with a state approved training program. Some states require licenses for administrators in assisted living facilities also. However other areas of health care management do not need any kind of licensing.

Certifications for professionals

Certification is not essential in this field, but like every other field, certification does help in further career advancements, and consequently managers do seek to get themselves appropriately certified. Certifications are available for various functions and areas of practice. The Professional Association of Health Care Office Management for example offers certifications on areas of health information systems management and medical management. The American College of Health Care Administrators on the other hand offers certifications or distinctions as certified nursing home administrators or certified assisted living home administrators. These distinctions are helpful in obtaining licenses in various states.

Applying for the right course

For a prospective healthcare manager the Healthcare Administration, Management & Policy Centralized Application Service maintains a centralized system for application to graduate programs in health care management, health administration and health policy. This allows the student to apply across universities and programs through a single web based application. The Commission on Accreditation of Healthcare Management Education may be referred to for a list of accredited healthcare management programs, before any decision. At a 23% increase in job opportunity in the near future, this indeed is a profession for tomorrow.

Resource: http://www.bls.gov/ooh/management/medical-and-health-services-managers.htm

Better Job Prospect Ideas For Emergency Medical Technician

Trained as an invasive pharmacological responder, the medical technicians show massive achievement in the world of health management. It is expected to have a growth of 23% in the profession of medical technician. According to the bureau of labor statistics, there is a rapid increase in the employment of medical technicians which is mainly due to the growth of health-related emergencies. The job prospects are expected to be good specifically in hospitals, nursing homes in cities as well as in private services. A majority of emergency medical technicians are engaged in ambulance services and government hospitals. Working under experienced professional helps to gain sufficient knowledge about the related field.

Ways to enhance job prospects

Being an emergency medical technician, one should go for the programs like EMS safety, emergency pediatric care and pre-hospital trauma life support. In order to increase the job prospects, advanced medical life support trainings are provided.  After getting the authorization certificate of an EMT, one can apply in the health care institutions like private and public health care institute, physician’s clinic, health home and health clubs. The job profile consists of a stressful working nature which may create many EMT positions due to increased turnover rates. To get a secured career, one can go for additional trainings based on health related issue.

Future prospect and opportunities

There is a frequent demand for both part time as well as the full-time medical technicians especially in small metropolitan areas and rural areas. The demand is expected to grow more in near future. This growth may be attributed to an increased number of crashes, disasters, natural calamities as well as violence. Increase in the ailments that are caused due to issues like heart attacks, strokes, etc. may lead to the rise in percentage demand of an EMT. The opportunities for an emergency medical technician highly depend on the population growth. For a bright future, one should acquire an adequate knowledge imparted in dedicated educational units.

An Idea About The Remuneration Of Emergency Medical Technician

Talking about the annual salary of someone having a job title of emergency medical technician, must consider factors like industry, location, experience, company size as well as the level of education.  The average range falls around 11 USD per hour. The technician’s pay depends on the location and the career duration.  A number of educational institutions have developed to provide education in this field. Getting certified from an accredited university or college is necessary as the technicians without certificate are paid with fewer packages. Greater the demand of medical assistants better is the salary.

Salary with experience

Involved in the profession of medical care, the remuneration package of an individual depends upon the experience in the related field. Professionals with high experience are exempted with a high salary. The salary is also dependent on the job role of the technician. The skill level, health and medicine care, risk management at emergency are the factors that determine the salary. After successful completion of the courses and certification, the technicians can apply in the health care departments like hospitals, nursing home, etc. with a starting salary of around 15 USD per hour. Medical technicians can get additional payout, working overtime and can be benefitted with the yearly performance bonuses.

Salary varies with location

Another part, on which the remuneration depends, includes the location of the job. Location plays a vital role in earning money each year. If the population of an area is less, there will be less demand for technicians causing fall in the salary figures.  A great crowd can increase the demand for emergency medical technicians. There are Metro Politian areas that show record for the highest median wage, earned hourly. As per the recent updates and survey, the range varies from 9-15 USD on an hourly basis. One can get bonus depending upon the job profile and overtime services. The more responsibility, the better salary an EMT possesses.

Emergency Medical Technician Helps In Assessing Medical Problem

Considered to be one of the most important branches of medical fraternity, the duties of emergency medical technician are of paramount significance. Among various responsibilities, one of the most important duties of an emergency medical technician is to administer pre-hospital medical care to the patients. The patients are extricated from dangerous situations with the help of an EMT.

Reflexive Response of Medical Technicians

Trained to provide quick response in emergency, they work under the guidance of a physician and make their presence felt in ambulance service and patient transportation. With the acquired skill to deal with stressful conditions, they are able to tackle situations pertaining to any mass casualties, violence of mental and physical in nature.

Brief note on responsibilities

Talking about the basic responsibilities of an EMT, it is to maintain composure during critical conditions and show accountability of taking a history of SAMPLE. It stands for certain mandatory steps to be performed by an EMT.

  • S stands for signs and symptoms
  • A means allergies
  • M defines medication
  • P for pertinent previous  medical history
  • L means the last oral intake of the patient
  • E stands for the events that have led to the injury.
  • They help to assess medical needs for the injured and sick.
  • A technician provides assistance during any traumatic injuries or accidental scenes.
  • They manage proper patient assessment, birth assistance, burn management and cardiopulmonary resuscitation.
  • An EMT helps in the activities related to the nasogastric intubation.
  • In case of emergency, they use automated external defibrillators.

The technician should go by the basic check list to determine symptoms and other parameters before providing with appropriate medical care according to the history of the patient.  The medical technician aims at proper moving and lifting of the patients. They are the clinicians that are trained to respond to any emergency situation leading to medical issues, quickly.

Intermediate and paramedic duties

Being indulge in a lifesaving profession, an emergency medical technician is supposed to deliver medication during conditions like heart attacks, airway management and traumas. Some of the medical treatments include bleeding control, bandaging the injuries, broken bone splinting, etc. The technicians are trained for the services of cardiac monitoring and performing airway techniques. In the field of paramedic, the technicians are guided with advance life support services. Paramedic duties that are addressed to the EMT include evaluation of medical records and assistance in blood transfusion. The technicians are well trained to perform primary care paramedics. By accurate medication and care, an EMT acts as an emergency health care responder.

Working Culture Of An Emergency Medical Technician

Boosted with the incredible skill of medicine care, an emergency medical technician provides assistance both indoor as well as outdoor. The technicians are involved in the services of providing oxygen to patients, glucose for the diabetics and allergic reactions. Being engaged in a strenuous work culture, they are exposed to severe diseases like AIDS or hepatitis. Many times they need to check the patients causing violence due to the medicine overdose and those suffering from the mental instability. The technicians are involved in full time working schedule. The work nature of an emergency medical technician depends on the rural and urban settings.

Basic working environment

The most common working spot of an EMT include hospitals, private ambulance, fire departments and other rescue services. Career opportunities completely depend upon the coverage area of a treatment carried by the medical assistants. It may include areas like hazardous materials, quality management field, industrial safety services, etc. They often get exposed to contagious diseases. The emergency medical technicians are seen working with the professional of health care like physicians, nurses, as well as the firefighters and the police officers. Around forty-eight percent of the EMTs work in ambulance services. As per the records, it is stated that around seventeen percent of technicians are engaged in state and private hospitals.

Details of working schedules

The medical technicians that serve at emergencies are supposed to work around 50 hours in a week. Those who are engaged in hospitals, work for forty-five to sixty hours in a week. The private ambulance service makes them to work around 50 hours. Some of the technicians need to extended working hours on emergency calls. Due to the volatile job nature, irregular working programs are added to the routine, creating a stress. The technicians may work for overnight on weekends as the service is meant for the emergency incidents.